Frequently Asked Questions

Troubleshooting

Why can't I get your product builder to work properly?
I can't find the "upload images" button?
Why does my images takes an age to upload?
Why does your builder not work on the iPad, iPhone or other handheld devices?

Q. Why can't I get your product builder to work properly?

A. In order for our product builder to run optimally and smoothly, your internet browser must meet certain requirements which you can check out our compatibile browsers page.

You will also need to install Flash Player version 9.0 or above (or Flash Player version 10.2 or above for our calendar builder). This is freely available at the Adobe Website Flash Player download page.

Q. I can't find the "upload images" button?

A. The most likely reason that you can't find the big green "upload images" button in our product builder is because you haven't got Flash Player installed on your browser. Please see the previous FAQ point for Flash Player requirements and download.

Q. Why does my images takes an age to upload?

A. Your images may take a long time to upload due to a variety of reasons including the below:

Your images are very large in size
You selected too many images to upload in the one go
You have a slow internet connection
Your PC or Mac is an old machine
Experiencing high load on your network
Timed out

If you are experiencing problems during your image upload, you can try to reduce the number of images that you upload in the one go (for example selecting to upload 5 images will be a lot faster than selecting 50 images). Spread them out on different batches for upload. If this doesn't solve your problem on multiple attempts, you can try to do it again 5-10minutes later when your network is less busy.

Q. Why does your builder not work on the iPad, iPhone or other handheld devices?

A. Our builder currently does not work fully on these devices as it requires Flash Player in order to run properly, which is a limitation on Apple products. We are currently in the process of creating a new platform for iPads and iPhones to meet the needs of people who use handheld devices, so watch out for our launch!