Frequently Asked Questions

Photo Submission Tips

  1. What is pixel?
  2. How do I know the pixel of my image?
  3. What are the supported file types?
  4. Can I use Black and White images or Sepia ("old-fashioned") images?
  5. What is the preferred image quality or resolution for uploaded images?
  6. How can I submit my images?
  7. How do I scan my images properly?
  8. Are there images that do not reproduce well?
  9. Why is the minimum image size upload requirements different from the actual size of the playing cards?
  10. How can I save my photo(s) or image(s) or design(s) or artwork(s) at my photo library or album at your site?
  11. How can I save my project at your site?
  12. Why do I see a grey and a white border at the upload image page of custom cards or playing cards?

 

Q. What is pixel?

A. Pixel is the basic unit of measurement of every digital image and the number of pixels in a digital image is sometimes called the resolution. A high-resolution image will result in a better quality in print than a low-resolution image. The higher the resolution your photo is, the clearer your photo will reproduce on your gift. If the image resolution is too low, your printed item may look blurred.

 

Q. How do I know the pixel of my image?

  • A. Windows users: Right click your file, select "Properties" and look under "Details"
  • Mac users: Right click your file and select "Get Info"
  • Photoshop, choose "Image" and then "Image Size"

 

Q. What are the supported file types?

A. There are 5 basic file types you can use for your personalized gifts: .jpg, .bmp, .tif, .png, and .gif.

 

Q. Can I use Black and White images or Sepia ("old-fashioned") images?

A. Yes & they can give your personalized gifts a "timeless" feel that will give them a special feeling to you many years from now. Feel free to use even just designs your kids have drawn using Paint or some other computer-graphics program.

 

Q. What is the preferred image quality or resolution for uploaded images?

A. What looks good on your screen will not necessarily look good printed. The preferred image resolution depends on the size the image will be printed on your personalized item. We will display a message if you select an image we feel may not have a high enough resolution to look good. For best results, please check our Instructions for the item you are creating to make sure that your image meets the recommended size.

 

Q. How can I submit my images?

A. You can upload your images via the upload feature that is located in the product you are ordering. If you do not have a digital image and need to have an image scanned, then please see below for scanning instructions.

 

Q. How do I scan my images properly?

A. Checklists:

  • Wipe your scanner to ensure that all the dust and particles are removed.
  • Scan original image, and not a copy.
  • Glossy photos do scan the best.
  • Must be scanned at 300 dpi

 

Q. Are there images that do not reproduce well?

A. The following is a list of images that generally DO NOT reproduce well:

  • Images that appear out-of-focus or blurred
  • Images with severe exposure issues (too dark or too light)
  • Images that have been previously altered or cropped
  • Images that have been improperly scanned
  • Images shared/stored on web sites
  • Images sent back and forth via email
  • Cell-phone images (not suitable at all)

 

Q. Why is the minimum image size upload requirements different from the actual size of the playing cards?
playing card dimensions

A. The actual printed size of our cards are 2.5" x 3.5" (375 x 525 pixels) and the minimum image upload size requirements are 2.74" x 3.74" (411 x 561 pixels).

There is a difference of 36 pixels for each dimension (18 pixels each side) to accommodate for print bleeding, therefore you will see 18 pixels cut off each side of your images that you upload. This is industry practice to allow printing to the edge without seeing inconsistent white gaps.

 

Q. How can I save my photo(s) or image(s) or design(s) or artwork(s) at my photo library or album at your site?

A. After you have uploaded your photo(s) or image(s) or design(s) or artwork(s), please click on save to photo library button button at the top or bottom of the page to save them in your photo library.

Click the following PDF file to view a demonstration:
Save to photo library

You will need Adobe Reader to view the above PDF file. Download here if required »

 

Q. How can I save my project at your site?

A. You can save your incomplete project and return to our site to work on it later by click on the "save" button save project button at the top or bottom of the page. You may enter a project name or use our default project name by project created date and time for future reference.

For more information, please click the following PDF file:
Save project

You will need Adobe Reader to view the above PDF file. Download here if required »

 

Q. Why do I see a grey and a white border at the upload image page of custom cards or playing cards?

A. The grey border is just for better website presentation on card thickness and the white border is the bleeding area of the cards for production. They will not appear on the finished decks.

For more information, please click the following PDF file:
Cardborder

You will need Adobe Reader to view the above PDF file. Download here if required »

 

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